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Balmforth & Co
Remote fault reporting

Remote Fault Reporting

Remote fault tracking telemetry speeds up the process to alleviate any long periods of downtime with your equipment.

With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).

This technology can also highlight the misuse of the machines, which has already helped a number of our customers to solve breaks in service that were believed to be as a result of machine error, but were user error. This can then define training requirements for staff and visitors using the machine.

Benefits of remote fault tracking

  • Automate your fault reporting process
  • Minimise downtime
  • Solve possible user errors that are affecting your service
  • Track the health of your complete machine estate

How does it work?

A device is fitted to the machine which will send direct alerts to our Customer Care Team, as soon as it detects an error or problem. This will then activate an alert to the relevant Engineer/Operative to visit the site and resolve the issue.

The software also enables you to be able to see a snapshot of your machine estate over time, highlighting any problematic machines to assist with future planning.

Want to hear more?
Get in touch today to find out how we can reinvent your coffee and vending offer! Call us on 0800 169 3686 or complete the online enquiry form.

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Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

We got our machines very quickly, installed and working in no time, the aftercare is superb, we have weekly visits from our very entertaining replenishment engineer, nothing is too much troubleĀ and we would highly recommend Refreshment Systems to any new/existing business.

Cygnet Health

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

Virgin Money