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Balmforth & Co

How Vending Machines Work: A Detailed Flowchart

Posted on 25/09/2024 by Kate Dickinson
Estimated reading time: 1 min read
Categories: Vending

How vending machines work

Understanding the inner workings of vending machines can provide insights into their efficiency and reliability. This blog post presents a detailed flowchart explaining how vending machines operate.

The Basic Components

  • Payment System: Accepts various forms of payment (coins, notes, cards, mobile payments).
  • Control System: The machine’s “brain,” managing transactions, inventory, and dispensing.
  • Storage and Dispensing System: Holds products and dispenses them upon purchase.
  • User Interface: Allows customers to make selections and complete transactions.

Step-by-Step Operation Flowchart

  1. Payment Insertion:
    • Customer inserts payment (coins, notes, or card).
    • Payment system validates and records the payment.
  2. Selection Process:
    • Customer selects a product using the keypad or touchscreen.
    • Control system verifies the availability of the selected item.
  3. Payment Verification:
    • Control system checks if the inserted payment covers the cost of the selected item.
    • If sufficient, the transaction proceeds; if not, the customer is prompted to add more payment.
  4. Product Dispensing:
    • Control system activates the dispensing mechanism.
    • Product is released from storage and delivered to the dispensing area.
  5. Change Dispensing (if applicable):
    • If the customer inserted more payment than the item’s cost, the machine dispenses change.
  6. Completion:
    • Transaction is recorded for inventory and sales data.
    • Customer retrieves the product and any change.

Advanced Features

  • Cashless Payments: Integration of credit card and mobile payment options.
  • Remote Monitoring: Allows operators to track inventory and sales data in real-time.
  • Energy Efficiency: Modern machines use energy-efficient components to reduce power consumption.

The operation of vending machines is a complex yet efficient process managed by sophisticated systems. This flowchart provides a clear understanding of how these machines function, from payment insertion to product dispensing.

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

We got our machines very quickly, installed and working in no time, the aftercare is superb, we have weekly visits from our very entertaining replenishment engineer, nothing is too much trouble and we would highly recommend Refreshment Systems to any new/existing business.

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